Privacy Policy for Bright First Emergency Service (BFES) App

Introduction Bright First Emergency Service (BFES) App, developed by Nchimsy Teq, is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use our app to access emergency transportation services. Our goal is to provide a secure and reliable platform that ensures the safety and privacy of our users, especially during critical moments.

1. Information We Collect To provide you with timely and effective emergency services, BFES App may collect the following types of information:

  • Personal Information: When you create an account or request emergency services, we collect personal details such as your name, phone number, and email address.
  • Location Data: Our app collects real-time geolocation data when users book a ride to ensure accurate service provision and to help emergency responders reach you quickly.
  • Usage Data: We may collect data on how you use the app, including interactions with features and frequency of use, to improve our services.

2. How We Use Your Information The information collected is used for the following purposes:

  • Service Delivery: To facilitate and provide emergency transportation and to ensure prompt response times.
  • Location Services: To accurately locate users and coordinate emergency vehicles, enabling real-time tracking.
  • Improving the App: To analyze usage data for improvements, troubleshooting, and feature development.
  • User Support: To respond to user inquiries, provide assistance, and resolve issues as needed.

3. Sharing of Information We value your privacy and do not sell or share your personal information with third parties except as necessary to deliver our services or as required by law:

  • Emergency Responders: To provide timely assistance, we may share your location and relevant details with emergency responders and service providers.
  • Legal Compliance: We may disclose information if required by law or to protect our rights and the safety of our users.

4. Data Security BFES App employs advanced security measures to protect your data:

  • Encryption: We use encryption technologies to secure your personal information, especially during data transmission.
  • Access Control: Access to your data is restricted to authorized personnel who require it to perform their duties.
  • Data Storage: Personal data is stored on secure cloud servers that comply with industry-standard security protocols.

5. User Control Over Information You have control over your personal data and can request the following:

  • Access and Update: You can access or update your personal information within the app’s settings.
  • Data Deletion: You can request the deletion of your account and personal data. Note that some information may be retained as required by law or for legitimate business purposes.
  • Location Services: You can manage your location preferences through your device settings.

7. Children’s Privacy BFES App is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has used our app, please contact us so we can take appropriate action.

8. Changes to This Privacy Policy We may update our Privacy Policy from time to time. Any changes will be communicated through the app or via email. Continued use of the BFES App constitutes acceptance of any updates to this policy.

9. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected]

Effective Date: 09 September 2024

By using the BFES App, you consent to the terms outlined in this Privacy Policy. We are committed to safeguarding your privacy and providing a secure platform for your emergency needs